Branch Status
For the safety of our customers and employees, some branches and ATMs may have modified hours due to winter weather. Online and mobile banking services will continue to provide you with 24/7 access to your accounts. Please refer back to this page for an up-to-date status of all our branches.
Last Updated 1/29/2025 4:30pm
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Location
|
Status |
|---|---|
| Bonifay | Normal business hours. |
| Chipley | Normal business hours. |
| Dowling Park | Normal business hours. |
| Fernandina Beach | Normal business hours. |
| Gainesville 34th Street | Normal business hours. |
| Gainesville Oak Hammock | Normal business hours. |
| Graceville | Normal business hours. |
| Jacksonville | Normal business hours. |
| Jasper | Normal business hours. |
| Lady's Island | Normal business hours. |
| Lake City Financial Center | Normal business hours. |
| Lake City Main Blvd | Normal business hours. |
| Lake City Mall | Normal business hours. |
| Live Oak North Ohio | Normal business hours. |
| Live Oak South Ohio | Normal business hours. |
| Macclenny | Normal business hours. |
|
Marianna Highway 90
|
Normal business hours. |
| Marianna Lafayette Street | Normal business hours. |
| Mayo | Normal business hours. |
| Ocala 1st Ave | Normal business hours. |
| Ocala Highway 40 | Normal business hours. |
| Ocala On Top of the World | Normal business hours. |
| Panama City | Normal business hours. |
| Port Royal | Normal business hours. |
| Wildlight | Normal business hours. |
| Yulee | Normal business hours. |
Call Customer Care (M-F, 7:30 am – 7:00 pm EST) at 877-499-0572
Chat online with Customer Care by clicking 'Let's talk!' (M-F, 7:30 am – 7:00 pm EST).
Natural Disaster - Frequently Asked Questions
Q: Where can I access information regarding the recent natural disaster?
A: Please visit FEMA’s website for additional information. fema.gov/disasters
Q: What options are available to me, since I have been impacted by a natural disaster?
A: If your property is located in a FEMA declared disaster zone, you may be eligible for disaster forbearance. If your property is not located in a FEMA declared disaster zone, please monitor fema.gov/disasters for additional updates. If the natural disaster will cause you financial hardship and you are not in a FEMA declared disaster zone, please contact us for alternative options.
Q: What is disaster forbearance?
A: Disaster forbearance is a temporary suspension of your monthly mortgage payment. During disaster forbearance, your payments are suspended for a set period of time.
Q: Am I eligible for disaster forbearance?
A: If you have been directly impacted either due to property damage and/or financially from the recent natural disaster, you may qualify for a disaster forbearance plan for a minimum of 3 months in order to recover from this difficult time.
Q: Am I eligible if my employer has been impacted by the natural disaster?
A: Yes. If your employment status has been impacted by the recent natural disaster, you may qualify for a disaster forbearance plan due to the financial impact incurred.
Q: Will the mortgage company be sending any documentation to FEMA on my behalf?
A: You will need to contact FEMA directly to apply for disaster relief. If you have not already done so, please contact FEMA at 1-800-621-FEMA (3362), or visit FEMA online at DisasterAssistance.gov, to review assistance options that are available to you.
Q: What happens if I don’t have flood insurance?
A: If you do not have flood insurance, please contact FEMA at 1-800-621-FEMA (3362), or visit FEMA online at DisasterAssistance.gov, to review assistance options that are available to you.
Q: I received a claims check from my insurance carrier and it is made out to my mortgage company. How can I have the check endorsed?
A: Typically, your mortgage company will also be listed on your insurance claim check and therefore require our endorsement. This is due to both federal regulations and your mortgage agreement to ensure your property is restored back to normal as soon as possible.
Q: Is there mortgage insurance for disaster victims?
A: Yes. Through Section 203(h), the Federal Government helps victims in Presidentially designated disaster areas recover by making it easier for them to get mortgages and become homeowners or re-establish themselves as homeowners. For more information contact your loan officer or click here.
Q: Where can I donate money to help with disaster relief?
A: We always recommend going to the charity of your choice directly to make donations. Avoid links on social media and emails as they can be associated with scams. To learn more, read our blog post about disaster relief donations.
