Our Customer Care team is available Monday - Friday from 7:30 a.m. EST to 7:00 p.m. EST.
Debit card questions
Report missing or stolen debit card: 1-800-472-3272
Report missing or stolen debit card while traveling abroad: click to find your toll free number.
Report unauthorized use of your debit card: click and complete our Transaction Dispute form.
General debit card questions: 1-877-499-0572
Let us know you're traveling: click and complete our Travel Notification form.
Credit card questions
Report missing or stolen credit card, dispute a transaction, or for general credit card service: 1-855-609-3578
Mail credit card payments to:
Visa Credit Card
PO Box 2711
Omaha, NE 68103
PO Box 2711
Omaha, NE 68103
mortgage questions (loancare)
Check questions
To stop payment on a check, log-in to your Online Banking account.
other questions
Still can't find the answers you need?
Chat with us by clicking the 'Let's talk!' button in the lower right-hand corner of your screen.
